Monday, 18 February 2008

Germany Europe’s Largest Contact Center Market

Call Center Science 2008: Germany Europe’s Largest Contact Center Market


Leipzig – The German-speaking market consists of an estimated 100 million consumers and is Europe’s largest. Germany offers the most advantages to companies seeking to best serve their German-speaking clients. Investors, executives and journalists can find more information about Germany’s contact center industry at Call Center Science 2008 in Leipzig, Germany from January 22-23, 2008.

Leading companies, such as Transcom, Telekom Italia, and ebay know the importance of effective consumer communication. Their investments in Germany’s contact center industry are examples of this industry’s significant growth in recent years - ten percent annually over the last ten years. Invest in Germany, the inward investment promotion agency of the Federal Republic of Germany, has supported many international companies, such as Dell, Transcom, and SNT establish branch offices in Germany.

Having a strong staff is essential in the contact center business. Germany’s workforce is productive, customer-oriented, and willing to learn new skills. The recent establishment of a practical and theoretical training program in “Dialogue Marketing and Sales” is raising the industry’s profile and ensuring the availability of top personnel.

Affordable real estate, in both urban and rural locations, and qualified employees are not Germany’s only benefits. There are also financial incentives available in certain parts of the country, mostly eastern Germany, that sometimes encompass 50% of investment costs—making investment conditions in Germany even more favorable.

Contact centers now contribute over 450,000 jobs to the German economy, and this number is expected to more than double in the coming years, as more international companies see Germany’s investment potential.

Invest in Germany is the inward investment promotion agency of the Federal Republic of Germany. It provides investors with comprehensive support from site selection to the implementation of investment decisions.

Media Contact:
Eva Henkel
Invest in Germany
Phone: +49-30-200099-173
Fax: +49-30-200099-111


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